Privacy Policy

1. Introduction

Rolo Electronics LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roloelectronics.com or use our services, including smart home installation, security camera systems, and related products.

2. Information We Collect

2.1 Personal Information You Provide

• Account information: name, email address, phone number, and password when you create an account.
• Order information: billing and shipping addresses, payment details, and purchase history.
• Contact forms and appointments: name, email, phone, property address, and service details submitted through our contact or appointment forms.
• Communications: messages you send us via email, phone, or SMS.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, time spent on pages, referral URLs, and click patterns.
• Cookies and similar technologies: we use cookies, local storage, and similar technologies for site functionality, analytics, and preferences. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payment processing and shipping.
• Schedule and perform installation services at your property.
• Communicate with you about orders, appointments, and service updates.
• Respond to inquiries and provide customer support.
• Send promotional communications (only with your consent; you can opt out at any time).
• Improve our website, products, and services through analytics.
• Detect, prevent, and address fraud or security issues.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers: payment processors, shipping carriers, hosting providers, and analytics services that help us operate the business.
• Installation partners: licensed technicians who perform on-site services at your property.
• Legal requirements: when required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill transactions, comply with legal obligations, and resolve disputes. Order records are retained for at least 7 years for tax and legal compliance. You may request deletion of your account data at any time by contacting us.

6. Cookies and Tracking Technologies

Our website uses cookies for the following purposes:

• Essential cookies: required for site functionality such as authentication, cart management, and security.
• Analytics cookies: help us understand how visitors interact with our website so we can improve the experience.
• Preference cookies: remember your settings such as language and region preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Data portability (receive your data in a structured, machine-readable format).

To exercise any of these rights, contact us at info@roloelectronics.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure payment processing, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

We use the following third-party services:

• Supabase: authentication and database hosting.
• Payment processors: for secure payment handling (we do not store your full credit card number on our servers).

10. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: